Services
TCY Technologies offers professional services to assist your project through every phase of the project Lifecycle from preparation and planning through implementation and optimization.
Services include:
- Consulting Support
A streamline extension to your current IT staff, TCY Technologies pulls from highly trained and certified engineers to align the strengths and skills of our team to your project
- Project Management
Disciplined in planning, organizing and managing resources, an TCY Technologies Project Manager will coordinate and lead each phase of your implementation project to ensure key goals and objectives are met
- Installation/Implementation
With an implementation strategy, the team installs, configures, tests, and commissions the network, validating the design and meeting customer expectation
- Staging and Integration
To ensure timely and project driven installation, TCY Technologies will stage your project hardware and begin integration into your network
- On-Site Maintenance
TCY Technologies maintenance is best-in-class with its Electronic Help Desk. After installation is complete, should a problem arise, our e-help desk and dispatch process makes problem reporting and resolution easy and efficient
- Remote Managed Services (ARMS)
TCY Technologies remote maintenance anticipates and identifies communication network issues often before they become a problem, limiting user impacting issues
- Training
End-users will lean and understand the applications and features specific to their phone. Sessions can be based on user group, phone sets, or one-on-one, all resulting in high-level user understanding